Connections, a company active in the digital transformation market in Romania, Bulgaria and Serbia, signed a partnership with UiPath, Romania’s only unicorn company, valued earlier this year at EUR 1 billion, to create the Enterprise Robotic Process Automation (RPA) platform that will help Romanian companies and global customers implement and benefit from RPA technology.

The automation of repetitive business processes brings many benefits to organizations, most notably by increasing workflow, operational efficiency, improving customer service, and reducing costs.

Since 2017, Connections, the business consultancy services company based in Romania, has been focusing on expanding, consolidating and certifying the company’s team of professionals and RPA capabilities, exclusively on UiPath solutions.

“The partnership with the Connections team is a guarantee to their customers that they start on time on the road to digital transformation. Automating repetitive administrative processes, financial, human resources or contact center, will significantly improve productivity, the level of employee satisfaction that will be promoted for strategic activities, and the degree of compliance” Daniel Dines, co-founder and CEO of UiPath explained.

Connections has already successfully implemented robot automation processes in various industries ranging from FMCG and banking companies to accounting firms, BPOs, healthcare companies and laboratory tests.

RPA technology

“This year we want to ensure visibility as trusted UiPath implementation partner in Romania and we estimate a potential of several hundreds of thousands of euros. We focus on the implementation of software robots and excellence centers in various industries, especially in the banking and oil & gas area, where processes are standardized and repetitive. Starting next year, we are targeting the expansion of capabilities to the EMEA and the US, and we estimate revenues between 2 and 5 million euros. At the service level, the goal is to also launch a Software as a Service (SaaS) platform next year for the SME area,“ Bogdan Florea, founder and CEO of Connections, said.

RPA technology can be deployed in any industry, because software robots automate the actions a person would undertake while working on a computer. At present, many large companies in Romania have either an ongoing RPA project or are planning to implement such a project. There is an increase in interest in RPA on the market, an indication being the increasing number of positions available in the field.

Most companies that want to adopt this technology are in the financial, banking, insurance, telecommunications and retail sectors. Some of the major banks and insurance companies in the local market have already begun implementing RPA technology to automate certain processes.

“Robots can work 24 hours a day, 365 days a year, and achieve an accuracy of nearly 100 percent, and companies can quickly see the effects of an automation project. For example, following the automation of processes, there is a drop of up to 80 percent in their execution time and a return on investment in less than a year,” adds Bogdan Florea, founder and CEO of Connections.

RPA becomes a significant facilitator in increasing efficiency and effectiveness, both in service delivery and back-office operations. The robot takes over and runs laborious tasks to enhance process accuracy, ensures security requirements, protects sensitive data and ensures full visibility and control. It also helps to release human capital from repetitive activities, allowing it to be involved in delivering higher value added services.

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